Virtual Visits

Your health care coverage may include our Virtual Visits solution, powered by MDLIVE. A Virtual Visit lets you have a live consultation with an independently contracted, board-certified MDLIVE doctor or therapist. This can happen seven days a week by mobile app, online video or phone.1

Instead of going to the office, you can have a Virtual Visit while at home, work or many other places. And, a Virtual Visit can cost less than going to the urgent care clinic or emergency room. See how it worked on this family’s camping trip:

Getting Care

MDLIVE's doctors and therapists can treat many non-emergency medical and behavioral health conditions, like:

General Health

  • Allergies
  • Asthma
  • Sinus infections

Pediatric Care

  • Cold/flu
  • Ear infections
  • Pink eye

Behavioral Health (by appointment)

  • Online counseling
  • Child behavior/learning issues
  • Stress management

They can also write and send prescriptions (when appropriate) to a nearby pharmacy.2

Choosing a Doctor

Finding a virtual visits doctor is easy. 

  • Log in to Blue Access for MembersSM
  • On the BAM homepage dashboard, select Find All Care under Find Care
  • Select the Virtual Visits link under the page's Find Care title2
  • Click the Schedule a Virtual Visit button and sign up on MDLIVE's website

You can meet with the next available professional or make an appointment.

Enhanced Provider Finder® Tool

When you log in and use our Provider Finder Find a Cost tool, an MDLIVE box result may appear at the top of your provider list. You’ll only see this if you have the Virtual Visit benefit and an MDLIVE doctor offers the care you need.


1 Internet/WiFi connection is needed for computer access. Data charges may apply when using your tablet or smartphone. Check your phone carrier’s plan for details.

2 Virtual Visits may be limited by plan. For providers licensed in New Mexico and the District of Columbia, Urgent Care service is limited to interactive online video; Behavioral Health service requires video for the initial visit but may use video or audio for follow-up visits, based on the provider’s clinical judgment. Behavioral Health is not available on all plans.

MDLIVE operates and administers the Virtual Visit program and is solely responsible for its operations and that of its contracted providers. MDLIVE and the MDLIVE logo are registered trademarks of MDLIVE, Inc. and may not be used without written permission.

Blue Cross®, Blue Shield® and the Cross and Shield symbols are registered service marks of the Blue Cross and Blue Shield Association, an association of independent Blue Cross and Blue Shield Plans.

Last Updated: Dec. 13, 2023